Contact
Need Assistance? The Lovva Team is Here for You
Whether you're seeking product guidance, have a question about your order, or need help with anything else, our dedicated support team is ready to assist you with care, discretion, and respect.
We understand that intimacy is personal, and your comfort is our priority. That’s why all inquiries are handled confidentially and with a commitment to prompt, professional service.
How to Contact Us
The best and only way to reach us is via email: info@lovva.com.au
Customer Support Hours
- Monday to Friday: 9:00 AM – 5:00 PM (AEST)
- Saturday & Sunday: Closed
We aim to respond to all emails within one business day.
What We Can Help With
- Order tracking and delivery updates
- Product questions or suggestions based on your preferences
- Checkout or payment issues
- Discreet packaging information
- Returns, exchanges, and warranty queries
For Faster Support
If your message is related to an order, please include:
- Your order number
- The name and email used during checkout
- Any relevant details or attachments (e.g. screenshots, tracking info)
We’re Always Listening
We welcome your questions, feedback, or concerns. Whether you're new to intimate wellness or a returning customer, we’re here to ensure your experience with Lovva is smooth and satisfying.
Frequently asked questions
How can I contact Lovva?
The best way to reach us is by email. Simply fill out the contact form on this page or email us directly at info@lovva.com.au. We aim to respond within one business day.
What are your customer support hours?
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (AEST). We’re closed on weekends and public holidays, but we’ll get back to you as soon as possible when we return.
How long does it take to get a response?
We do our best to respond to all enquiries within one business day. If your message is about an existing order, please include your order number to help us assist you faster.
Do you offer phone or in-person support?
No, we currently offer support exclusively via email to maintain fast, efficient, and discreet service. All inquiries can be handled through our form or at info@lovva.com.au.
What types of questions can I ask?
You’re welcome to reach out about anything related to your experience with Lovva. This includes questions about your order, shipping or tracking updates, product recommendations, payment issues, discreet packaging, or returns. If it’s important to you, it’s important to us and we’re here to help.