Terms of service

Welcome to Lovva. By accessing or using our website (www.lovva.com.au) and related services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order or using our site. If you do not agree with any part of these terms, you should not use this website.

1. General Information

This website is owned and operated by Lovva, an Australian-based business. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Lovva reserves the right to update, change, or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes.

2. Eligibility

By using this site, you confirm that you are at least 18 years old or the age of majority in your jurisdiction. Our products and services are intended for adults only. You may not use our products for any illegal or unauthorized purpose.

3. Products and Orders

All product descriptions, images, pricing, and availability are subject to change at any time without notice.
We make every effort to display accurate information, but we do not warrant that product descriptions or other content is error-free.
We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction, and to limit quantities at our discretion.
We may refuse or cancel orders that appear fraudulent, violate these terms, or are deemed suspicious by our verification system.

4. Pricing and Payment

All prices listed are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to modify pricing at any time without notice. Payment must be made in full before your order is shipped. We accept a variety of payment methods, which may change from time to time.

5. Shipping & Delivery

For full details on our delivery process, costs, and timeframes, please refer to our Shipping Policy. Lovva is not responsible for delivery delays outside of our control, including courier or customs delays.

6. Returns and Refunds

Due to the intimate nature of our products, all sales are generally final. Exceptions may apply for faulty or damaged goods. Please refer to our Returns & Refund Policy for more information.

7. Privacy

We value your privacy and handle your personal information in accordance with our Privacy Policy. By using our site and services, you consent to the collection and use of your information as outlined there.

8. User Conduct

You agree not to use our website or services in any way that:

Violates any applicable laws or regulations
Is harmful, threatening, abusive, defamatory, or obscene
Infringes on the rights of others
Introduces viruses or any code of a destructive nature

9. Third-Party Services

Our site may include links to third-party tools, apps, or websites. We are not responsible for the content, accuracy, or practices of any third-party service, and accessing them is at your own risk.

10. Limitation of Liability

Lovva shall not be liable for any direct, indirect, incidental, punitive, or consequential damages that result from your use of, or inability to use, the site or any of its products or services. You expressly agree that your use of our service is at your sole risk.

11. Indemnification

You agree to indemnify, defend, and hold harmless Lovva and its affiliates, partners, officers, employees, and service providers from any claim or demand arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

12. Governing Law

These Terms of Service and any separate agreements under which we provide you services shall be governed by and construed in accordance with the laws of New South Wales, Australia.