Shipping policy

At LOVVA, we take pride in delivering your order quickly, discreetly, and reliably. All orders are shipped from our Sydney-based warehouse and handled with care to ensure your items arrive in perfect condition.

Order Processing Times

  • Orders placed before 12:00 PM AEST (Sydney Time) on business days are generally processed and dispatched the same day.
  • Orders placed after 12:00 PM or on weekends/public holidays will be dispatched on the next business day.
  • Please allow an extra 1–2 business days for processing during peak periods or promotions.

Domestic Shipping (Australia)

Shipping Rates

  • Standard Shipping: $14.95 AUD
  • Express Shipping: $19.95 AUD
  • Free Standard Shipping: On orders over $250 AUD

Estimated Delivery Times

  • Standard: 2–6 business days
  • Express: 1–3 business days

Note: Remote and regional areas may require additional delivery time.

Missed Deliveries

If no one is available to receive your parcel:

  • A redelivery may be scheduled, or
  • The parcel may be directed to a local collection point with pickup instructions provided.

International Shipping

Shipping Rates

  • Standard International Shipping: $14.95 AUD
  • Free Standard International Shipping: On orders over $250 AUD

Estimated Delivery Time

Typically arrives within 6–30 business days depending on your location, customs clearance, and local postal services.

Please note international delivery times may vary based on destination-specific delays.

Additional Information

  • Delivery timeframes refer to shipping duration after dispatch, not total order time.
  • You will receive an email with tracking details once your order is dispatched. Tracking links may take up to 24 hours to become active.
  • Orders may ship in multiple parcels if required.

Order Verification

For security, all orders are subject to verification. In some cases, our team may contact you by email or phone to confirm your order details. This may affect dispatch timing slightly.

Need Help?

If you have questions about your shipping, tracking, or delivery:

📧 Email us at: info@lovva.com.au

Our team is here to assist you promptly and professionally.